Terms of Service
Please read these Terms of Service carefully before using Viloko Redirect Manager and the Viloko website.
Last updated: June 11, 2026
These Terms of Service ("Terms") govern your access to and use of the Viloko website at https://viloko.com and the Viloko Redirect Manager Shopify app (together, the "Service"). The Service is operated by Viloko ("Viloko", "we", "us", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
Viloko Redirect Manager is designed to help Shopify merchants track storefront 404 visits, review broken links, receive redirect suggestions, and create Shopify native redirects. You are responsible for reviewing redirect destinations, app settings, imports, exports, and any automated redirect behavior before relying on them for your store.
You agree to use the Service only in compliance with applicable laws, Shopify policies, and these Terms. You may not misuse the Service, attempt unauthorized access, interfere with the Service, or use it to harm other websites, stores, systems, or users.
To use the app, you must have access to a Shopify store and authorize the permissions required for Viloko Redirect Manager to provide its features. You are responsible for maintaining control of your Shopify account and for all actions taken through your store or authorized staff accounts.
If your Shopify store is closed, suspended, transferred, or no longer authorizes the app, some or all features of the Service may stop working.
Some parts of the Service may be offered on a paid subscription basis. Paid plans are managed through Shopify Billing. Billing cycles, charges, renewals, cancellations, and plan changes are handled according to Shopify's billing flow and the plan you select.
Unless you cancel a paid plan through Shopify or the app interface before the next billing cycle, your subscription may renew according to Shopify Billing terms. You are responsible for reviewing the plan details before approving charges.
Viloko may offer a free plan, free trial, or promotional access at its discretion. Free features may be limited by usage, functionality, or availability. We may change or discontinue free plans or trial offers where permitted by applicable law and Shopify policies.
We may change subscription fees or plan features from time to time. Where required, fee changes will be communicated through Shopify Billing, the app, or other reasonable notice before they take effect.
Refund requests may be reviewed on a case-by-case basis. Any refunds for Shopify-billed charges may also be subject to Shopify's billing processes and policies.
AI Suggestions, Smart Redirects, and Auto Redirect fallback are provided to assist your redirect workflow. These features may be inaccurate, incomplete, or inappropriate for a specific store context. You should review suggestions, fallback destinations, and automation settings before publishing or relying on them.
Viloko does not guarantee traffic recovery, search ranking changes, revenue improvement, or any specific SEO outcome.
The Service may allow CSV import and export for redirect management. You are responsible for verifying the accuracy, formatting, and suitability of imported data. We are not responsible for errors caused by incorrect files, duplicate redirects, unsuitable destinations, or merchant-approved imports.
The Service may interact with Shopify or link to third-party websites, services, documentation, or tools. We do not control third-party services and are not responsible for their content, availability, privacy practices, policies, or performance. Your use of third-party services is governed by their own terms and policies.
You may stop using the Service at any time by uninstalling the app or discontinuing use of the website. We may suspend or terminate access to the Service if we believe you have violated these Terms, created risk for the Service or other users, or used the Service in a way that may violate law, Shopify policies, or security requirements.
Sections that by their nature should survive termination will remain in effect, including payment obligations, disclaimers, limitations of liability, indemnification, and ownership provisions.
You agree to defend, indemnify, and hold harmless Viloko and its owners, employees, contractors, partners, and service providers from claims, damages, liabilities, costs, and expenses arising from your use of the Service, your store configuration, your redirect decisions, your imported data, your violation of these Terms, or your violation of applicable laws or third-party rights.
To the maximum extent permitted by law, Viloko will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, traffic, data, goodwill, or business opportunities, arising from or related to your use of or inability to use the Service.
To the maximum extent permitted by law, our total liability for any claim related to the Service will be limited to the amount you paid to Viloko for the Service during the three months before the event giving rise to the claim.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or uninterrupted operation.
We do not warrant that the Service will be error-free, secure, always available, or that defects will be corrected. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
These Terms will be governed by applicable laws in the jurisdiction where Viloko operates, without regard to conflict of law principles, unless another governing law is required by applicable consumer protection or platform rules.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision will not be considered a waiver of that right or provision.
We may update these Terms from time to time. If a change is material, we will provide reasonable notice through the website, the app, email, Shopify, or another appropriate channel. Your continued use of the Service after changes become effective means you accept the updated Terms.
If you have questions about these Terms, contact us at support@viloko.com.