Support

Help for Viloko Redirect Manager.

Have a question about installation, 404 tracking, Shopify redirects, AI Suggestions, or billing? Contact support and include your store URL so we can help faster.

Contact support

Email us with your Shopify store domain, a short description of the issue, and any relevant broken URL examples.

What to include

  • Your Shopify store domain
  • The broken URL or redirect you are reviewing
  • Whether the issue is tracking, suggestions, import/export, or billing
  • Screenshots when they help explain the workflow

Common topics

Quick guidance

Installing the app

Install Viloko from Shopify, approve the requested permissions, and open the app from your Shopify admin.

Reviewing suggestions

AI Suggestions are meant to help you move faster. Review suggested destinations before creating redirects.

CSV import/export

Use CSV tools for migrations, audits, or bulk updates when managing many redirects at once.