Privacy Policy
This Privacy Policy explains how Viloko Redirect Manager collects, uses, stores, and protects information when you use our website and Shopify app.
Last updated: June 11, 2026
Viloko ("Viloko", "we", "us", or "our") operates the Viloko website at https://viloko.com and the Viloko Redirect Manager Shopify app (together, the "Service").
This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of information when merchants, visitors, or users access the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Service means the Viloko website and the Viloko Redirect Manager Shopify app.
Personal Data means information that can identify an individual directly or indirectly.
Usage Data means information collected automatically when the Service is accessed or used, such as browser details, device information, log data, and page activity.
Store Data means Shopify store-related information processed by the app, such as store domain, app installation status, app settings, broken storefront paths, 404 visit activity, redirect records, and billing plan details.
Service Providers means third-party vendors that process information on our behalf to help us provide, maintain, secure, or analyze the Service.
We collect information needed to provide and improve the Service. This may include:
We may use cookies and similar technologies to operate the website, remember preferences, improve performance, analyze usage, and protect the Service. You can instruct your browser to refuse cookies or notify you when cookies are being sent. Some parts of the Service may not function properly if cookies are disabled.
Examples of cookies we may use include session cookies, preference cookies, analytics cookies, and security cookies.
We use collected information for purposes including:
Viloko accesses Shopify data only as needed to provide features authorized during app installation and use. Paid plan management is handled through Shopify Billing. We do not collect or store payment card details directly; payment and subscription processing are handled by Shopify according to Shopify's own terms and privacy practices.
When AI Suggestions, Smart Redirects, or Auto Redirect fallback features are used, relevant URL and store content signals may be processed to suggest possible redirect destinations or apply configured fallback behavior. Suggestions are intended to assist merchant review and should be checked before publishing redirects.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing, we may process information because:
We retain information only for as long as necessary for the purposes described in this Privacy Policy, including providing the Service, supporting merchants, maintaining security, complying with legal obligations, resolving disputes, and enforcing agreements.
Usage Data may be retained for internal analysis, troubleshooting, and security purposes. Store Data may be deleted or anonymized after app uninstall or upon valid deletion request, subject to legal, security, backup, or operational requirements.
Your information may be processed and stored in locations outside your state, province, country, or other governmental jurisdiction. Data protection laws in those locations may differ from those in your jurisdiction.
Where required, we take reasonable steps designed to ensure that information is treated securely and in accordance with this Privacy Policy.
We may disclose information when we believe it is necessary to:
We may use third-party Service Providers to host infrastructure, process app data, provide analytics, send support communications, monitor errors, secure the Service, or perform related services. These providers may access information only as needed to perform services for us and are expected to protect it appropriately.
We may use analytics tools to understand website and app usage, diagnose issues, and improve the Service. Analytics data may include device information, browser information, pages visited, timestamps, and usage events. Where available, you may use browser settings or provider opt-out tools to limit certain analytics tracking.
The security of your information is important to us. We use reasonable technical and organizational measures designed to protect information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for responding to Do Not Track signals, we do not currently respond to them in a uniform way.
Depending on your location, you may have rights to access, update, correct, delete, restrict, object to processing, or receive a portable copy of your Personal Data. You may also have the right to withdraw consent where processing is based on consent.
To exercise these rights, contact us at support@viloko.com. We may ask you to verify your identity or confirm your authority over the Shopify store before responding to a request.
You may request deletion of Personal Data or Store Data by contacting support. We will process deletion requests in accordance with applicable law, Shopify requirements, and our operational needs. Some information may be retained where necessary for legal compliance, security, fraud prevention, backups, dispute resolution, or enforcement of agreements.
The Service may contain links to websites or services not operated by us, including Shopify resources or third-party documentation. We are not responsible for the content, privacy policies, or practices of third-party sites or services. We encourage you to review their privacy policies.
The Service is not intended for children under 18. We do not knowingly collect Personal Data from children under 18. If you believe a child has provided us with Personal Data, contact us and we will take appropriate steps to remove the information where required.
We may update this Privacy Policy from time to time. Changes are effective when posted on this page. If a change is material, we may provide notice through the website, the app, email, Shopify, or another appropriate channel.
If you have questions about this Privacy Policy or wish to make a data request, contact us at support@viloko.com.